Terms & Conditions

These Terms & Conditions (“Terms”) are a legally binding agreement between you, whether personally or on behalf of an entity (“you”), and Tennis With Liam LLC (“Tennis with Liam”, “we”, “us”, “our”), concerning your access to and use of tenniswithliam.com and any related website, page, email, media channel or other channel through which we offer our products and services (collectively, the “Site”).

By accessing the Site, creating an order, or buying any product or service, you confirm that you have read, understood and agree to be bound by these Terms, our Refund Policy and our Privacy Policy, which form part of these Terms.

If you do not agree with all of these Terms, you are expressly prohibited from using the Site and must discontinue use immediately.

Supplemental terms that may be posted on the Site from time to time, including terms specific to a product or service shown on its page or at checkout, are incorporated into these Terms by reference. If supplemental terms conflict with these Terms, the supplemental terms govern that product or service.

We may change these Terms at any time and for any reason. We will tell you about changes by updating the “Last updated” date at the top of this page, and you waive any right to receive specific notice of each change. The version in effect when you place an order governs that order. Your continued use of the Site after a revised version is posted means you accept it, so please review these Terms periodically.

The Site is operated from the United States. It is not intended for distribution to or use by any person in any jurisdiction where that would be contrary to law. If you access the Site from elsewhere, you do so on your own initiative and are responsible for complying with local laws.

Through the Site we offer tennis coaching products and services, which may include personalized match analyses, coaching plans, video and written feedback, digital guides and other downloadable content, online programs, lessons, clinics and events (each a “Product”, together the “Products”). We may add, change or discontinue Products at any time.

Each Product’s description, price, deliverables and any product-specific terms are shown on its page and at checkout. We make reasonable efforts to describe Products accurately, but we do not warrant that descriptions or other content on the Site are complete, current or free of errors.

The Site and our Products are intended for individuals who are 18 years of age or older. By using the Site or placing an order, you represent and warrant that you are at least 18 and have the legal capacity to enter into these Terms.

A Product for a player under 18 must be purchased by that player’s parent or legal guardian, who agrees to these Terms on the player’s behalf, is responsible for the player’s participation, and provides any information or material about the player. Players under 18 may not use the Site to place orders or submit information themselves.

We cannot verify users’ ages and rely on the representations you make. If we learn that we have collected personal information directly from a person under 18 without a parent or guardian’s involvement, we will delete it. If you believe we may have such information, please contact us at tenniswithliamanalysis@gmail.com.

All prices are shown in US dollars and may change at any time before you place an order. The price charged is the one shown at checkout when you confirm your order. You are responsible for any taxes that apply to your purchase.

Payments are processed by our third-party payment processor, Stripe. By paying, you authorize us, through Stripe, to charge the payment method you provide for the total amount of your order, and you represent that you are authorized to use that payment method. We do not receive or store your full card details. Your use of Stripe is also subject to Stripe’s own terms and privacy policy.

An order is accepted when your payment is confirmed and we send you an order confirmation. We may refuse or cancel any order, including for suspected fraud, an error in pricing or description, or a Product becoming unavailable; if we cancel an order you have paid for, we will refund the amount paid.

You agree not to dispute or charge back a payment you authorized without first contacting us to resolve the issue. Unwarranted chargebacks may result in suspension of access to our Products.

Products are delivered digitally, by email or through a private link, unless a Product’s page says otherwise. Delivery times stated on the Site are good-faith estimates. For a Match Analysis, we aim to deliver within 5 business days after we receive your payment, your answers and a working link to your match video; delays caused by a missing or inaccessible video, incomplete information or circumstances beyond our control extend that time.

You are responsible for providing a correct email address and for checking your inbox, including spam and junk folders. Private links we send you are unguessable but are not password protected: anyone you share a link with can open it, so keep them to yourself. We are not responsible for access gained through links you share.

Refunds and cancellations are governed by our Refund Policy, which is part of these Terms, and by any product-specific terms shown at checkout. You must accept the Refund Policy before completing a purchase.

Our Products provide tennis coaching, instruction and opinion for educational purposes. They are based on the information and video you provide and on what can be observed in it, and they are not medical, physical therapy, nutritional, psychological or fitness advice. We are not medical professionals.

Tennis and physical training involve an inherent risk of injury. Before acting on any guidance, consider your own health and physical condition and consult a qualified professional where appropriate. You voluntarily assume all risks associated with applying any instruction, drill or recommendation from our Products, and you are solely responsible for your own safety and for training within your limits.

Results depend on many factors outside our control, including your effort, practice, physical condition and competition. We make no guarantee of any particular result, improvement, rating, ranking or match outcome. Testimonials on the Site reflect individual experiences and are not a promise that you will achieve the same results.

Unless otherwise indicated, the Site and all source code, databases, functionality, software, designs, audio, video, text, photographs, graphics, coaching methods and materials on it, and all materials we deliver to you as part of a Product (collectively, the “Content”), and the trademarks, service marks and logos on it (the “Marks”), are owned or controlled by us or licensed to us, and are protected by copyright, trademark and other intellectual property and unfair competition laws of the United States and international conventions.

Except as expressly provided in these Terms, no part of the Site, the Content or the Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed or otherwise exploited for any commercial purpose without our express prior written permission. We reserve all rights not expressly granted to you.

When you buy a Product, we grant you a limited, non-exclusive, non-transferable, revocable license to access, view, download and print the Content delivered to you, solely for your own personal, non-commercial use (or, for a Product bought for a player under 18, that player’s use). You may share your own analysis privately with your personal coach for the purpose of your training.

You may not resell, sublicense, publicly post, share with other players, or otherwise distribute purchased Content, or present it as your own work, without our written permission. This license ends automatically if you breach these Terms.

Some Products ask you to provide material such as match videos or links to them, photographs, answers to questions and other information (“Submissions”). You keep full ownership of your Submissions. You grant us a non-exclusive, royalty-free license to access, view, store, copy and analyze your Submissions solely to provide the Products you buy and to operate the Site, in accordance with our Privacy Policy. We will not publish your Submissions or use them in marketing without your separate permission.

By providing a Submission, you represent and warrant that:

• you created it or have all the rights, licenses, consents and permissions needed to provide it to us and to let us use it as described in these Terms;
• you have the consent of each identifiable person in it, including other players, to share it with us for coaching, and, for anyone under 18, the consent of their parent or guardian;
• it does not infringe any copyright, trademark, privacy, publicity or other right of any third party;
• it is not false or misleading, and is not obscene, harassing, abusive, defamatory, hateful or otherwise objectionable;
• it does not contain viruses or other harmful code, and does not violate any applicable law.

You are solely responsible for your Submissions. We may refuse, remove or delete any Submission that violates these Terms or that is excessive in size or burdensome to our systems.

If you send us questions, comments, suggestions, ideas or other feedback about the Site or our Products (“Feedback”), it is non-confidential and you agree that we may use and share it for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. Feedback does not include your Submissions, which you keep.

By using the Site, you represent and warrant that: (1) all information you provide is true, accurate, current and complete, and you will keep it up to date; (2) you have the legal capacity to agree to and will comply with these Terms; (3) you are at least 18 years old, or are a parent or guardian acting for a player under 18; (4) you will not access the Site through automated or non-human means, such as a bot or script; (5) you will not use the Site for any illegal or unauthorized purpose; and (6) your use of the Site will not violate any applicable law or regulation.

If you provide information that is untrue, inaccurate, not current or incomplete, we may cancel your orders and refuse any current or future use of the Site.

You may not access or use the Site for any purpose other than that for which we make it available. As a user of the Site, you agree not to:

• systematically retrieve data or Content to build a collection, database or directory;
• copy, scrape, resell or redistribute the Site, the Content or any Product, or use them to build a competing product or service;
• circumvent, disable or interfere with security features of the Site, including features that protect private links, files or the administrative areas of the Site;
• attempt to gain unauthorized access to the Site, other customers’ orders or our systems;
• upload or transmit viruses, malware or any material that disrupts or burdens the Site or its infrastructure;
• use any robot, spider, scraper or other automated means to access the Site;
• make fraudulent purchases or use payment methods you are not authorized to use;
• impersonate another person or misrepresent your identity, age or affiliation;
• harass, abuse, threaten or harm us, our staff or other players;
• use the Site in violation of any applicable law or regulation.

The Site relies on third-party services, such as our payment processor and email and hosting providers, and may contain links to other websites and apps, including social media. We do not control and are not responsible for third-party websites, services or content, and your use of them is governed by their own terms and policies. We do not warrant or endorse any product or service offered by a third party.

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms; (2) take appropriate legal action against anyone who violates the law or these Terms, including reporting them to law enforcement; (3) refuse, restrict or disable any Submission or access to any part of the Site; (4) remove or disable files and content that are excessive in size or burdensome to our systems; and (5) otherwise manage the Site to protect our rights and property and to keep it working properly.

These Terms remain in full force and effect while you use the Site and for any Product you have purchased.

Without limiting any other provision of these Terms, we reserve the right, in our sole discretion and without notice or liability, to deny access to and use of the Site (including blocking certain IP addresses) to any person for any reason or for no reason, including for breach of any representation, warranty or covenant in these Terms or of any applicable law.

If we end your access because of a breach of these Terms, you are not entitled to a refund except as required by law or by our Refund Policy. In addition, we may take appropriate legal action, including pursuing civil, criminal and injunctive remedies. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification and dispute resolution, survive it.

We may change, modify or remove the contents of the Site, and modify, suspend or discontinue all or part of the Site or any Product, at any time and for any reason without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance, except that we will deliver, or refund, any Product you have already paid for.

We cannot guarantee the Site will always be available. Hardware, software or other problems, or maintenance, may cause interruptions, delays or errors. You agree that we have no liability for any loss, damage or inconvenience caused by your inability to access or use the Site during any downtime. Nothing in these Terms obligates us to maintain or support the Site or to supply any corrections, updates or releases.

The Site may contain typographical errors, inaccuracies or omissions, including in descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information on the Site at any time without prior notice, including after you have submitted an order.

The Site and all Products are provided on an as-is and as-available basis. You agree that your use of the Site and our Products is at your sole risk. To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Site and our Products, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We make no warranties or representations about the accuracy or completeness of the Site’s content or of any website linked to it, and we assume no liability or responsibility for any (1) errors, mistakes or inaccuracies of content and materials; (2) personal injury or property damage of any nature resulting from your access to and use of the Site or our Products, including from applying any coaching guidance; (3) unauthorized access to or use of our servers and any personal or financial information stored on them; (4) interruption or cessation of transmission to or from the Site; (5) bugs, viruses or the like transmitted to or through the Site by any third party; or (6) errors or omissions in any content, or loss or damage of any kind incurred as a result of the use of any content made available through the Site.

In no event will we or our owners, directors, employees, contractors or agents be liable to you or any third party for any indirect, consequential, exemplary, incidental, special or punitive damages, including lost profit, lost revenue, loss of data or personal injury, arising from your use of the Site or our Products, even if we have been advised of the possibility of such damages. Notwithstanding anything to the contrary in these Terms, our liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid by you to us for the Product giving rise to the claim.

Certain US state laws and international laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers or limitations may not apply to you, and you may have additional rights.

You agree to defend, indemnify and hold us harmless, including our affiliates and our and their respective owners, officers, agents, partners and employees, from and against any loss, damage, liability, claim or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your use of the Site or our Products; (2) your Submissions; (3) your breach of these Terms or of your representations and warranties in them; or (4) your violation of the rights of a third party, including intellectual property, privacy and publicity rights. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. We will use reasonable efforts to notify you of any such claim when we become aware of it.

We keep certain data you transmit to the Site to provide our Products and to manage the Site, as described in our Privacy Policy. Although we take reasonable steps to protect and back up data, you are responsible for keeping your own copies of your Submissions and of Content delivered to you, and you agree that we have no liability to you for any loss or corruption of such data.

Visiting the Site, sending us emails, completing online forms and placing orders are electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures and other communications we provide to you electronically, by email and on the Site, satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, contracts, orders and other records, and to electronic delivery of notices, policies and records of transactions initiated or completed by us or via the Site.

Ticking the box at checkout to accept these Terms and our Refund Policy is your electronic signature. You waive any rights or requirements under any statutes, regulations, rules, ordinances or other laws in any jurisdiction that require an original signature or the delivery or retention of non-electronic records.

These Terms and your use of the Site and our Products are governed by and construed in accordance with the laws of the State of Florida, USA, without regard to its conflict of law principles.

Informal resolution first. Most concerns can be resolved quickly by talking to us. Before starting any formal proceeding, you agree to contact us at tenniswithliamanalysis@gmail.com with a description of the dispute, and to try in good faith to resolve it with us for at least 30 days.

Binding arbitration. If a dispute arising out of or relating to these Terms, the Site or any Product (a “Dispute”) is not resolved informally, it shall be finally resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The arbitration shall take place in Orange County, Florida, or by video conference or written submissions where the rules allow, and shall be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.

Restrictions. To the full extent permitted by law, any arbitration shall be limited to the Dispute between you and us individually: (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action basis or to use class action procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions. The following are not subject to arbitration: (a) claims that qualify for small claims court, brought individually in that court; (b) Disputes seeking to enforce or protect, or concerning the validity of, either party’s intellectual property rights; (c) Disputes arising from allegations of theft, piracy, invasion of privacy or unauthorized use; and (d) claims for injunctive relief. Such matters, and any Dispute for which this arbitration provision is found unenforceable, shall be brought exclusively in the state or federal courts located in Orange County, Florida, and you and we consent to the personal jurisdiction of those courts.

These Terms, together with our Refund Policy, our Privacy Policy and any product-specific terms shown at checkout, are the entire agreement between you and us about the Site and our Products. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of it. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We are not responsible for any loss, damage, delay or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms is found unlawful, void or unenforceable, it is severed from these Terms and does not affect the validity and enforceability of the remaining provisions. No joint venture, partnership, employment or agency relationship is created between you and us by these Terms or your use of the Site. These Terms will not be construed against us because we drafted them. You waive any defenses you may have based on the electronic form of these Terms and the lack of signing by the parties.

To resolve a complaint about the Site or our Products, or for more information, contact:

Tennis With Liam LLC
Liam Gomez, Founder
Email: tenniswithliamanalysis@gmail.com